How can we help you?
Find answers to common questions, reach out to our team, or send us a support request — we're here for you and your cats.
Email Support
Reach us anytime — we reply within 24 hours.
info@meowlift.comChat with our team for quick questions.
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Mon–Sat, 9 AM – 9 PM (AST).
Asia/RiyadhFrequently Asked Questions
How do I book a cat boarding stay?
Go to the Book Care page, select your city, check-in and check-out dates, number of cats, and any add-ons. You'll receive a confirmation email once your booking is reviewed and approved by our team.
What payment methods do you accept?
We accept all major credit and debit cards through our secure Stripe checkout. Payment links are also sent via email for add-ons and final balances.
Can I visit my cat during their stay?
Yes! You can request a visit or daily photo updates as an add-on during booking. We'll keep you updated throughout your cat's stay.
Are the cats vaccinated before boarding?
We require all cats to be up-to-date on vaccinations before boarding. You can upload your cat's health records through your account dashboard.
How do I get a digital pet passport?
Create a cat profile from your account dashboard. Once saved, you can generate a shareable Digital ID and passport for your cat — completely free.
I found a stray cat. What should I do?
Visit our Found Cat page and submit the details. Our rescue team will review your request and contact you with next steps, whether it's temporary care, recovery, or full rescue.
Send a Support Request
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Still need help? Visit our contact page for more ways to reach us.